Terms of Service

1. Overview

Welcome to Qaxa — a private collaboration network built for secure communication and independent work.

These Terms of Service (“Terms”) govern your access to and use of Qaxa’s websites, applications, and related services (collectively, “Qaxa,” “we,” or “our”).

By creating an account or using Qaxa, you agree to these Terms.

If you do not agree, do not use Qaxa.

2. Who We Are

Qaxa is operated by Qaxa Labs s. r. o., a company registered in the Czech Republic under ID 232 43 279, with its registered office at Křižíkova 213/44, 186 00 Prague 8 – Karlín.

We operate under Czech and EU law, with international availability to users worldwide.

3. Eligibility and Accounts

You must be at least 16 years old (or the minimum age of digital consent in your country) to use Qaxa.

To create an account, you must provide a valid email address and set a password. 

Your email is used for authentication, notifications, and communication related to your account.

While all workspace content — messages, files, notes, and tasks — is end-to-end encrypted, your email address and billing information are stored unencrypted for technical and operational reasons (for example, to send invitations, account recovery links, and billing receipts).

You are responsible for keeping your credentials secure and for all activity under your account.

4. Free and Pro Plans

Qaxa offers:

• Free Plan — includes core features such as chat, tasks, notes, and file sharing with encryption.
• Pro Plan — offers additional storage and administrative features.

All plans are subject to these Terms.

5. Payments, Renewals, and Refunds

Payments are processed securely through Stripe for credit card transactions and through BTCPay Server for Bitcoin and Bitcoin Lightning payments.

• Credit card payments (via Stripe) may be made as a one-time purchase or as a recurring subscription.
• Bitcoin and Bitcoin Lightning payments (via BTCPay Server) are available for one-time purchases only.

By subscribing to a Pro plan, you authorize Qaxa to charge your selected payment method according to your chosen billing cycle or one-time payment option. 

You can cancel a subscription at any time from your account settings; access will remain active until the end of the paid period.

Refunds may be granted in limited cases required by law or at Qaxa’s discretion.

Downgrades may limit or remove access to certain features or storage.

6. Privacy and Security

Your privacy is central to Qaxa.

• All workspace content (messages, files, tasks, notes) is end-to-end encrypted.
• Only email addresses and billing information are stored unencrypted for operational reasons.
• Qaxa does not read or mine your data for advertising or analytics.
• Qaxa uses self-hosted analytics tools designed to respect user privacy and collect only anonymous usage metrics. No third-party analytics services, such as Google Analytics, are used.

For more details, see our Privacy Policy and Data Processing Agreement (DPA).

7. Acceptable Use

You agree not to:

• Violate any law or regulation.
• Use Qaxa for spam, abuse, or distribution of illegal or harmful content.
• Attempt to bypass encryption, security, or access controls.
• Interfere with other users’ use of Qaxa.

We may suspend or terminate accounts that violate these rules.

8. Content and Intellectual Property

You own your content. Always.

Qaxa does not claim ownership of any files, messages, or notes you upload. By using Qaxa, you grant us a limited license to host, encrypt, and transmit your content solely for the purpose of providing the service.

All Qaxa software, design, and branding are owned by Qaxa Labs s. r. o. and protected under copyright and trademark law.

9. Data Storage and Availability

Qaxa strives for continuous uptime and data protection, but:

• We may perform maintenance or updates.
• We cannot guarantee uninterrupted access.
• Encrypted content cannot be recovered if you lose your encryption keys.

You are responsible for maintaining backups of important data where appropriate.

10. Termination

You can delete your account at any time.

Qaxa may suspend or terminate your account if you:

• Violate these Terms,
• Abuse the service, or
• Engage in activity that risks the security or integrity of Qaxa.

Upon termination, encrypted data may be deleted or rendered inaccessible.

11. Warranty Disclaimer

Qaxa is provided “as is” and “as available.”

We make no warranties — express or implied — regarding:

• uninterrupted access,
• data integrity beyond encryption guarantees, or
• fitness for a particular purpose.

Your use of Qaxa is at your own risk.

12. Limitation of Liability

To the maximum extent permitted by law:

Qaxa Labs s. r. o. and its directors, employees, and partners shall not be liable for:

• loss of profits, revenue, or data;
• indirect, incidental, or consequential damages;
• any damages exceeding the greater of €50 or the amount you paid to Qaxa in the past 12 months.

Certain countries or states may not allow some of the limitations described above. In those cases, Qaxa’s liability will be limited to the minimum extent permitted by applicable law.

13. Arbitration and Class-Action Waiver

If a dispute arises, we encourage you to contact us first at [email protected] to resolve it informally.

If unresolved, any dispute or claim relating to Qaxa or these Terms will be resolved by binding arbitration, rather than in court, under the rules of the Czech Arbitration Court (Arbitrážní soud při Hospodářské komoře České republiky a Agrární komoře České republiky) or another neutral arbitration body mutually agreed upon.

• You and Qaxa both waive the right to a trial by jury.
• You and Qaxa agree that disputes will be resolved only on an individual basis, and not as part of any class, collective, or representative action.
• The arbitration will be confidential and conducted in English or Czech, at Qaxa’s option.

This clause survives termination of your account.

This arbitration clause does not limit any mandatory consumer rights under applicable EU or Czech law.

14. Governing Law

These Terms are governed by the laws of the Czech Republic, with respect to applicable EU consumer protection laws.

For users outside the European Union, these Terms are intended to be interpreted and enforced in accordance with generally accepted principles of international contract law.

15. Changes to These Terms

We may update these Terms from time to time. If changes are significant, we will notify users by email or in-app notice before the new terms take effect.

Continued use of Qaxa after the effective date means you accept the updated Terms.

16. Contact

For legal or privacy inquiries:

Qaxa Labs s. r. o.
Křižíkova 213/44
186 00 Prague 8 – Karlín
Czech Republic
[email protected]

17. Entire Agreement

These Terms, together with the Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and Qaxa regarding your use of the service and supersede any prior agreements or understandings.